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TCF Corporate is the
facilitating backbone to the insurance sector specific TCF service
companies.
Each independent
service company has been a direct birth from an industry specific
requirement. By understanding our customers’ needs we have been able to
tailor a bespoke service and make full use of a ‘square hole - square
peg’ solution. Our intent is to become inch-wide, mile high within each
vertical, creating a range of dynamic, straight talking, focussed and
genre specific services.
The corporate
structure mirrors insurer operations with separate companies catering
for the distinctive needs of discrete lines of an insurer’s business,
namely:
TCF Motor
, TCF Household,
TCF Lifestyle
and
TCF Training & Professional Services
Additional TCF
service companies will be launched throughout 2009.
Drawing on expertise in combining forensic and behavioural psychology
with cognitive interviewing and fraud trends analysis the TCF corporate
service companies provide a ‘cradle to grave’ fully outsourced fraud
management solution, validating claims and fast-tracking honest
policyholders whilst identifying fraud and securing robust evidence for
repudiation. TCF Training & Professional Services meanwhile
provides counter fraud consultancy, training courses and managed
services to the industry.
Working to a strict code of conduct and operational standards which
support FSA compliance and ‘Treating Customers Fairly’ guidelines, TCF
corporate's teams of highly skilled fraud experts provide a robust,
scaleable service which is fully integrated within clients' in-house
claims management and business processes. Exceptionally detailed
management information provides complete transparency and supports a
highly efficient partnership approach to combating fraud.
For the first time, through TCF corporate, the insurance industry
now has available to it the depth and breadth of insurance industry
knowledge in one place that is able to provide multi-dimensional fraud
management techniques and has the ability to cater for evolving
insurance fraud trends and the changing dynamics of clients' business
environments.
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