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TCF Corporate started life as Absolute Customer Management Ltd in 2001. Pioneering fraud screening by means of cognitive interview technique, Absolute developed and refined the core techniques we still use today, with the aid of insurers, credit card companies, banks, and others. The current management team started in 2006. The company became Absolute CM Ltd, and narrowed it's focus to a motor insurance offerings, where a number of the UK's leading brands and Lloyd's syndicates came on board as customers. During this time, Absolute captured 80% of the outsourced motor fraud market. In 2009, the company rebranded as TCF, with the launch of our household and lifestyle services. Each TCF service has been a direct birth from an industry specific requirement. By understanding our customers’ needs we have been able to tailor a service for that vertical, blending our core investigation and validation skills with the market-specific claims knowledge needed to provide a service in that vertical. Our intent is to become inch-wide, mile high within each vertical, creating a range of dynamic, straight talking, focussed and genre specific services. The corporate structure mirrors insurer operations with separate business units catering for the distinctive needs of discreet lines of an insurer‘s business, namely: Our aim is to validate claims and fast-track honest policyholders whilst identifying fraud and securing robust evidence for repudiation. Working to a strict code of conduct and operational standards which support FSA compliance and ‘Treating Customers Fairly’ guidelines, TCF corporate's teams of highly skilled fraud experts provide a robust, scaleable service which is fully integrated within clients' in-house claims management and business processes. Exceptionally detailed management information provides complete transparency and supports a highly efficient partnership approach to combating fraud. |
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