Credit Hire Recovery And Storage


Another, ever-growing, source of friction in the industry has been the recovery and storage invoices which are forming an increasingly large percentage part of the overall cost of non-fault claims.

TCF believe that our simple, transparent and robust methodology is well suited to assist our instructing clients to settle such disputes surrounding recovery and storage fees.

As with TCF’s CRR report, our recovery and storage report is available in two different service levels, a short and a full report allowing our clients all of the flexibility they need to approach the credit repair issue on a case by case basis.

The starting point for our recovery and storage report is fully understanding the claimant’s requirements in order to utilise our mystery shopper approach. TCF’s experienced team of rates collators will then contact the actual company that implemented the recovery and storage of the claimant’s vehicle for that particular claim whilst mirroring the claimants exact circumstances obtain a rate for both aspects for comparison.

Our collator’s will then conduct search for recovery and storage companies within the claimants geographical location on the website and work down the list one by one until two further recovery and storage rates have been obtain for comparison.

Short Report

When instructed on a short report, the results obtained through the methodology as stated above are presented in a simple, easy to read two page report which can be used for negotiation purposes at the early stages of a claim at a reduced cost.

What is included :

  • Instruction Summary
  • Recovery and Storage Rate Summary
  • Comparison Costing Graph
  • 3 x Recovery and Storage Rate Quotations
  • Supporting Digital Call Recordings upon request

Full Report

If a more robust statement is required for formal negotiations or a case is litigated, we can either upgrade our client’s short report or complete a full report from the outset.

Our full CRR report has the added protection of TCF’s fully CPR compliant witness statement and can therefore be utilised at court and thus attracts an increased cost, however, the cost of a short report will be deducted from the final invoice if a report is upgraded at a later date. What is included :

  • Witness Statement
  • Instruction Summary
  • Recovery and Storage Rate Summary
  • Comparison Costing Graph
  • Search Summary
  • 3 x Recovery and Storage Rate Quotations
  • Supporting Digital Call Recordings upon request
Timescales TCF’s standard turnaround is 10 working days, however, reports can be completed in as little as 24 hours if required at additional cost.

Please contact us if you would like to receive an example report and pricing.

Our Standards

  • Rigorous training programme.
  • TCF operate a 100% audit system whereby members of the senior management team audit every report before it is sent to our instructing client.
  • All screen grabs are time and date stamped with no member of the credit hire team including senior management having the ability to alter their work stations time and date settings.
  • Instructing clients are free to audit TCF as often as they require and also by whatever means suits them best whether that be by a site visit, a remote audit or collating the information to be audited by a third party of their choice.

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