Investigation

Methodology

Drawing on expertise in combining forensic and behavioural psychology with cognitive interviewing and fraud trends analysis, TCF Investigation provide a ‘cradle to grave’ fully outsourced fraud management solution, validating claims and fast-tracking honest policyholders whilst identifying fraud and securing robust evidence for repudiation.

Working to a strict code of conduct and operational standards which support FSA compliance and ‘Treating Customers Fairly’ guidelines, TCF corporate's teams of highly skilled fraud experts provide a robust, scalable service which is fully integrated within clients' in-house claims management and business processes. Exceptionally detailed management information provides complete transparency and supports a highly efficient partnership approach to combating fraud.

For the first time, through TCF Corporate, the insurance industry now has available to it the depth and breadth of insurance industry knowledge in one place that is able to provide multi-dimensional fraud management techniques and has the ability to cater for evolving insurance fraud trends and the changing dynamics of clients' business environments.

Please view our Investigation Services for further information or contact us directly for a sample report on the services we offer.

Our Standards

  • Rigorous training programme.
  • TCF operate a 100% audit system whereby members of the senior management team audit every report before it is sent to our instructing client.
  • All screen grabs are time and date stamped with no member of the credit hire team including senior management having the ability to alter their work stations time and date settings.
  • Instructing clients are free to audit TCF as often as they require and also by whatever means suits them best whether that be by a site visit, a remote audit or collating the information to be audited by a third party of their choice.